We are launching a further statement on our web issues to keep our subscribers updated and to give you an insight into the work we are doing behind the scenes to stabilise service from our website deepeningunderstanding.co.uk.

Once again, we are extremely sorry for any inconvenience caused by the unavailability of our website today, especially at times when you are preparing your lessons for tomorrow. We regret that pupils may have experienced issues logging into DU Discover this evening to complete any set assignments. With this all in mind, we thank you for your continued patience while we work to overcome these issues. 

Recently, as you know, we have seen exponential growth with our platform! While we are excited in how we are supporting schools, teachers and pupils, we are aware that this growth has caused challenges at busy times with the site availability. Over the last few days, we have made significant improvements to the scalability of the site, performance and resilience (including making DU run out of 3 data centres). However, we do understand that should it break when you need it most, we are falling short at the moment. We have implemented further updates this evening and we strongly encourage you to let us know if you have any issues, challenges or performance related feedback via [email protected]

For your information...
During today's period of downtime, we were able to assist many of our users in getting them the resources they needed quickly from our archives. During periods of downtime, our team monitor our help email address ([email protected]) so your planning and resourcing can continue through outages.